Effective Date: April 16, 2025
Website: https://52viral.com
Business Name: 52Viral
Email: [email protected]
Phone: +389 415 1643
Address: Rimini, Italy
💡 Overview
At 52Viral, our mission is to provide premium-quality content and marketing services tailored to your business. We pride ourselves on transparency, creativity, and client satisfaction. As we deliver digital and creative services that begin upon agreement, certain refund limitations apply.
🔁 Digital Services Policy
Due to the nature of our work, digital marketing, video production, photography, and branding services are non-refundable once production begins or digital assets have been delivered.
This includes:
- Monthly content packages (photos, reels, stories)
- Custom videography, drone shoots, and strategy sessions
- Branding & graphic design projects
- Social media management or ad campaign management
✅ Refund Eligibility
Refunds may be granted only under the following conditions:
- Before work begins: A full refund can be issued if the client cancels within 48 hours of payment and before we begin the project.
- Delayed delivery (beyond 30 days): If delivery is significantly delayed without client approval, you may be eligible for a partial refund.
- Non-delivery of service: If we are unable to deliver the agreed-upon service due to unforeseen circumstances, a full refund will be issued.
❌ Non-Refundable Circumstances
We do not issue refunds under the following conditions:
- You change your mind after project start
- Delays caused by lack of input, materials, or approval from your side
- Services that have already been rendered or delivered
- Monthly packages already in progress
- Perceived dissatisfaction after full delivery unless aligned with contract terms
📅 Cancellations
- Monthly Packages: You may cancel anytime with a 15-day written notice. No refunds will be issued for services already provided within the billing cycle.
- Custom Projects: Cancellation before the project starts may be eligible for a partial refund, excluding any non-refundable deposit (usually 30–50%).
🔁 Revisions
If you are unhappy with the outcome, we offer one round of revisions included with most services. Please review your contract or service agreement to confirm.
📦 Return Policy for Physical Deliverables
In rare cases where physical media (USB drives, branded merchandise, etc.) are involved:
- Returns are accepted within 14 days of receipt, if the item is defective or damaged.
- To return a product, it must be unused and in its original condition.
Shipping fees are non-refundable.
🧾 How to Request a Refund
To initiate a refund or return, contact us at:
📧 Email: [email protected]
📞 Phone: +389 415 1643
Please include your full name, invoice number, and reason for the request.
⚖️ Legal Compliance
This policy complies with applicable EU consumer protection and GDPR regulations. By using our services, you agree to this refund policy as part of our full Terms & Conditions.
🙏 Thank You for Trusting 52Viral
We appreciate your business and are committed to delivering results that meet your goals and expectations. Your satisfaction means everything to us.
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